Delivery & Refunds

Free standard UK postage for all orders over £30 (Royal Mail Tracked 48 - 3-5 Business Days)

Royal Mail Standard Delivery (3-5 Business Days) - £3.95

Express Delivery via DHL / Royal Mail Tracked 24 (1-2 Business Days) - £4.95

Next Day Working Delivery (This will be with a carrier of our choice) - £7.95

Saturday DPD Express Delivery* - £12.95

*Please note for orders to qualify for Next Day Delivery they must be ordered before 2PM and for Saturday Delivery before 2PM on Friday.

Free Standard EU delivery for all orders over £150 (Royal Mail International)

Standard EU Delivery via Royal Mail (4-7 Business Days) - £8.95

Express EU Delivery via FedEx / DHL (3-4 Business Days) - £18.99

All orders are duties and taxes paid. This means you will not incur any further charges when ordering through our site in addition to the advertised price.

Free Standard International delivery for all orders over £200 (Royal Mail International)

Standard Delivery via Royal Mail (4-7 Business Days) – £9.99

Express Delivery via FedEx/DHL (1-3 Business Days) – £21.99

Free Standard International delivery for all orders over £200 (Royal Mail International)

Standard International Delivery via Royal Mail (5-12 Business Days) - £9.95

Express Delivery via FedEx / DHL* (3-4 working business days) - £24.95

*Please note: We cannot ship DHL Express to Israel. Shipping will be the standard Royal Mail service only.

NOTICE TO RUSSIAN & UKRAINIAN CUSTOMERS

We are suspending all services to Russia & Ukraine due to transportation issues. No orders for these countries will be accepted. We apologise for any inconvenience caused.

Returns must be received back within 14 days of receipt by the customer.

Refunds are generally processed within 7 days after we receive the returned items.

Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued.
Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.


Return Address

Please send your return to:

RETURNS DEPT
Parasol Store
J&S House
Unit A, Denton Drive
Northwich
Cheshire
United Kingdom
CW9 7LU

You are welcome to send your products back for an exchange within 14 days of receipt by the customer.

Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.

Please include your original invoice with an indication of the product you would like to exchange for.

There will be a standard shipping charge for re-deliveries of exchanges.

If an item arrives faulty or incorrect, you must contact us by email or the contact form within 7 days of receipt. The incorrect or faulty item must then be returned to us within 14 days of this notification.

If goods returned to us are deemed faulty, incorrect, or damaged after inspection, you will receive either a full refund, repair, or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty or incorrect, the customer is responsible for all postage costs.

After 28 days, you may return any item for inspection if you believe it to be faulty, and we may either repair, replace, or refund at our discretion if the item is deemed defective after inspection. Please emailhello@parasolstore.co.ukprior to returning goods. Please note if the item is deemed not faulty, the customer is responsible for all postage costs.

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details.

Please ensure that items are well packaged, and are marked clearly as ‘RETURNS’ on any customs label, address label, or documentation.

WE WILL NOT ACCEPT RETURNS WITH INCORRECT CUSTOMS PAPERWORK AND DECLARATIONS.

Please include a copy of your invoice.

Return Address

Please send your return to:

RETURNS DEPT
Parasol Store
J&S House
Unit A, Denton Drive
Northwich
Cheshire
United Kingdom
CW9 7LU